Refund policy

Last updated: September 22, 2026

Yaypup is a brand owned and operated by ROKTAL & Co. LLC, a Wyoming limited liability company. This policy explains how returns, refunds and our 90-Day Love It or Money-Back Guarantee work.

There are two separate ways to get your money back, and they have different rules. Please read the one that applies to you.

1. The 90-Day Love It or Money-Back Guarantee (for used product)

This is the guarantee advertised on our homepage and product pages. It exists because the only way to know whether your dog will take to a comfort toy is to let them use it.

If your dog has used a Yaypup product and you are not happy with it for any reason, you may request a full refund of the purchase price within 90 days of delivery — even if the product has been chewed, carried, washed or used, and even if the tags and original packaging are gone.

To claim the guarantee:

  • Email us at support@yaypup.com within 90 days of the delivery date.
  • Include your order number and a short description of how the product was used (for example, for how many weeks and how your dog responded).
  • You do not need to ship the product back to us. For hygiene reasons we ask you to keep it or dispose of it.

Once your claim is approved, we refund the full purchase price you paid for the product to your original payment method within 10 business days. Original shipping charges are non-refundable unless required by law.

The guarantee is limited to one claim per customer or household, and applies to Yaypup products purchased directly from Yaypup.

2. Standard Returns (unused product — changed your mind)

If you simply changed your mind and have not used the product, you have 90 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@yaypup.com. If your return is accepted, we will send you return instructions and the approved return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Authorized returns are sent to:

ROKTAL & Co. LLC
1910 Thomes Ave
Cheyenne, WY 82001
United States

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can make it right. In these cases we cover return shipping, or we may simply send a replacement without asking you to return anything.

Refund processing

Once we receive and inspect a standard return, or approve a guarantee claim, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@yaypup.com.